Digital Asset Management Training for MediaBeacon

MediaBeacon Training

MediaBeacon provides training to equip your IT and DAM administration teams with the tools they need to support the user experience across the system and ensure smooth deployments. Your employees will gain the in-depth knowledge they need to drive user satisfaction from within, saving your company time and money.

This training is recommended for either:

  • Personnel who are admin-level users of the system, needing the power to configure options in the MediaBeacon Web UI, or,
  • Personnel who need the expertise to deploy and maintain a MediaBeacon installation in an enterprise server environment.
MediaBeacon training prerequisites

MediaBeacon Certified User Program

The MediaBeacon Certified User Program is an extension of MediaBeacon Training, which enables attendees to master the technical aspects of MediaBeacon software, as well as giving them access the Customer Care Platform.

This certification is recommended for personnel who are all of the below:

  • Act as MediaBeacon platform support for their organization, Web UI and/or server-side.
  • Communicate with MediaBeacon, via the Customer Care Platform to report and resolve issues.
  • Designated by their organization as a MediaBeacon Certified User per the Customer Care Guideline.

After completing the MediaBeacon Certified User Program, certified users will have a comprehensive understanding of MediaBeacon, tools for troubleshooting. Certified users have the exclusive ability to submit help tickets and receive troubleshooting help from the MediaBeacon Customer Care team.

MediaBeacon Certification requires differing class completion depending upon SaaS or On-Prem installation models - SaaS customers do not attend the Server-Side Configuration course for Certification.

MediaBeacon certification user program training pre-requisites

SaaS Certification

  • MediaBeacon Web UI Basic Functionality
  • MediaBeacon Web UI Configuration Course
  • MediaBeacon Customer Care Onboarding

Your annual MediaBeacon User Certification includes:

  • Access to the MediaBeacon Customer Care Platform

Certified participants will be proficient in best practices that include:

  • Web UI Configuration
    • Users
    • Group Management
    • Workspace Setup
    • Interface Options
  • Visual Workflows

On-Prem Certification

Attendees will complete the following courses:

  • MediaBeacon Web UI Basic Functionality
  • MediaBeacon Web UI Configuration Course
  • MediaBeacon Server-Side Configuration Course
  • MediaBeacon Customer Care Onboarding

Your annual MediaBeacon User Certification includes:

  • Access to the MediaBeacon Customer Care Platform

Certified participants will be proficient in best practices that include:

  • Installation
  • Web UI Configuration
  • Visual Workflows
  • Performance
  • Troubleshooting
  • Maintenance

Training Session Details

  • MediaBeacon Training consists of several courses, consisting of self-study and live training sessions.
  • Each Course is a prerequisite for the next.
  • Sessions are conducted in instructor-led Webex meetings that will be recorded.
  • Sessions are presented as seminars (not private).

Requirements

  • Each attendee must individually be able to connect to the Webex meeting and to the provided MediaBeacon instance.
  • Each attendee is expected to complete live exercises during the Web UI Configuration course.

MediaBeacon Training Courses

MediaBeacon Web UI Basic Functionality

  • Covers: MediaBeacon basic functionalities that end users typically experience.
  • Length: 40 minutes
  • Self-Guided study
  • Target Audience: Required for all other course attendance

MediaBeacon Web UI Configuration Course

  • Covers: Configuration of the MediaBeacon Web UI
  • Length: 2 sessions of 8 hours
  • Offered Monthly
  • Target Audience: Internal Solution Champions, On-Prem and SaaS Certified Users

MediaBeacon Server-Side Configuration Course

  • Covers: Installation and configuration of MediaBeacon and other software on the server level.
  • Length: 2 sessions of 8 hours
  • Offered Monthly
  • Target Audience: On-Prem Certified Users

MediaBeacon Customer Care Onboarding

  • Covers: How to use the Customer Care system and account registration
  • Length: 30 minutes
  • Scheduled with each customer individually and conducted privately
  • Target Audience: On-Prem and SaaS Certified Users

MediaBeacon Training Course Outline

For more information on Training Course content, see the outline in MBU.

MediaBeacon Customized Training and Training Services

Additional training is available for customers who wish to further train their resources in specific high-engagement areas.

  • Installation Specific Training and/or Training Material Creation
  • End-User Training
  • API Training
  • UI Branding Training
  • Private Training Sessions
  • Off-Schedule Training Sessions
  • Non-Current Version Training
  • On-site Training

For these, or other requests please contact your account manager for more information.

MediaBeacon Training Calendar

  • Training sessions span 3 consecutive days and are offered once per month.
  • Attendees must sign up at least 2 weeks in advance of desired session date and no more than 3 months in advance.

Certification Session Dates 2018

November 2018

December 2018

Special schedule for this month:
WebUI, Morning Session 1 - November 13, 2018 8am CST - Noon CST (4h)
WebUI, Morning Session 2 - November 14, 2018 8am CST - Noon CST (4h)
WebUI, Morning Session 3 - November 15, 2018 8am CST - Noon CST (4h)
WebUI, Morning Session 4 - November 16, 2018 8am CST - Noon CST (4h)
WebUI, Afternoon Session 1 - November 13, 2018 1pm CST - 5pm CST (4h)
WebUI, Afternoon Session 2 - November 14, 2018 1pm CST - 5pm CST (4h)
WebUI, Afternoon Session 3 - November 15, 2018 1pm CST - 5pm CST (4h)
WebUI, Afternoon Session 4 - November 16, 2018 1pm CST - 5pm CST (4h)
Server-Side, November 19 8am CST - 5pm CST (8h) [Tentative]
December 10 - 12, 2018
(see below schedule)

Certification Session Weekly Schedule

Time Day 1 (for SaaS & On-Prem) Day 2 (for SaaS & On-Prem) Day 3 (for On-Prem)
Time Day 1 (for SaaS & On-Prem) Day 2 (for SaaS & On-Prem) Day 3 (for On-Prem)
8:00 AM CST Web UI, Module 1 Web UI, Module 5 Server-Side, Module 1
Server-Side, Module 2
10 AM CST Break Break Break
10:15 AM CST Web UI, Module 2 Web UI, Module 6 Server-Side, Module 2 continued
Server-Side, Module 3
12:15 PM CST Break Break Break
12:45 PM CST Web UI, Module 3 Web UI, Module 7 Server-Side, Module 4
Server-Side, Module 5
2:45 PM CST Break Break Break
3:00 PM CST Web UI, Module 4 Web UI, Module 8 Server-Side, Module 5 continued
Server-Side, Module 6
5:00 PM CST End End End